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Candle Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:
1. Timeframe
You may return unused candles within 30 days of purchase for a full refund. If you received a defective candle, please contact us within 14 days of receipt.
2. Condition
Candles must be in their original packaging and unused to qualify for a return. If opened, we can accept returns only for defective items.
3. Proof of Purchase
Please provide your receipt or proof of purchase when returning an item. This helps us process your return quickly.
4. Defective Products
If your candle is damaged or defective, we will gladly replace it or issue a full refund, regardless of the timeframe.
5. Shipping Costs
For online purchases, return shipping fees are the responsibility of the customer unless the item is defective.
For any questions or assistance with your return, please contact our customer service team.
Thank you for choosing us!